Hummer 2010 H3 User Manual Page 383
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Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
Roadside Service . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . 13-10
Service Publications
Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-15
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-16
Navigation System . . . . . . . . . 13-16
Radio Frequency
Identification (RFID) . . . . . . . 13-16
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
HUMMER. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner
of the dealership or the general
manager.
- Canadian Vehicle Owners 3
- Using this Manual 3
- Danger, Warnings, and 3
- Cautions 3
- In Brief 5
- Instrument Panel 6
- Initial Drive 7
- (RKE) System 8
- L to sound the horn and 8
- L again to 8
- 1-6 In Brief 10
- Seat Adjustment 11
- Heated Seats 12
- Head Restraint 12
- Adjustment 12
- Safety Belt 12
- Sensing System for 13
- Passenger Airbag 13
- Mirror Adjustment 13
- Steering Wheel 14
- Interior Lighting 14
- Exterior Lighting 15
- Washer and Wiper 15
- Climate Controls 16
- Transmission 16
- Vehicle Features 17
- Satellite Radio 18
- Navigation System 19
- Cruise Control 19
- Storage Compartments 19
- Performance and 20
- Maintenance 20
- StabiliTrak 21
- Tire Pressure Monitor 21
- Engine Oil Life System 22
- Fuel E85 (85% Ethanol) 22
- Driving for Better Fuel 22
- Roadside Service 23
- ] : Push this red emergency 23
- Q to speak with an 24
- ] is pressed, or if the 24
- Q and request a vehicle 25
- Q to confirm that the OnStar 25
- 1-22 In Brief 26
- Keys, Doors and 27
- Keys and Locks 28
- Remote Keyless Entry 29
- (RKE) System Operation 29
- Door Locks 30
- Power Door Locks 31
- Automatic Door Locks 32
- Lockout Protection 32
- Safety Locks 32
- Tailgate 33
- 2-8 Keys, Doors and Windows 34
- Vehicle Security 35
- Immobilizer 36
- Operation (U.S.) 36
- Immobilizer Operation 37
- (Canada) 37
- 2-12 Keys, Doors and Windows 38
- Exterior Mirrors 39
- Interior Mirrors 40
- Keys, Doors and Windows 2-15 41
- Power Windows 42
- Sun Visors 43
- 2-18 Keys, Doors and Windows 44
- Seats and 45
- Restraints 45
- Head Restraints 46
- Front Seats 47
- Lumbar Adjustment 48
- Reclining Seatbacks 48
- Seats and Restraints 3-5 49
- Heated Front Seats 50
- Rear Seats 51
- 3-8 Seats and Restraints 52
- Rear Seats (H3T) 53
- Safety Belts 54
- Seats and Restraints 3-11 55
- 3-12 Seats and Restraints 56
- Seats and Restraints 3-13 57
- 3-14 Seats and Restraints 58
- How to Wear Safety Belts 59
- Properly 59
- 3-16 Seats and Restraints 60
- Seats and Restraints 3-17 61
- 3-18 Seats and Restraints 62
- Seats and Restraints 3-19 63
- Lap-Shoulder Belt 64
- Seats and Restraints 3-21 65
- 3-22 Seats and Restraints 66
- Seats and Restraints 3-23 67
- 3-24 Seats and Restraints 68
- Safety Belt Use During 69
- Pregnancy 69
- Safety Belt Extender 70
- Safety System Check 70
- Safety Belt Care 70
- Airbag System 71
- 3-28 Seats and Restraints 72
- Where Are the Airbags? 73
- 3-30 Seats and Restraints 74
- When Should an Airbag 75
- Inflate? 75
- What Makes an Airbag 76
- How Does an Airbag 76
- Restrain? 76
- What Will You See After 77
- 3-34 Seats and Restraints 78
- Passenger Sensing 79
- 3-36 Seats and Restraints 80
- Seats and Restraints 3-37 81
- 3-38 Seats and Restraints 82
- Seats and Restraints 3-39 83
- Servicing the 84
- Airbag-Equipped Vehicle 84
- Adding Equipment to the 84
- Airbag System Check 85
- Child Restraints 86
- Seats and Restraints 3-43 87
- Infants and Young 88
- Children 88
- Seats and Restraints 3-45 89
- 3-46 Seats and Restraints 90
- Child Restraint Systems 91
- 3-48 Seats and Restraints 92
- Where to Put the 93
- Restraint 93
- 3-50 Seats and Restraints 94
- Lower Anchors and 95
- Tethers for Children 95
- (LATCH System) 95
- 3-52 Seats and Restraints 96
- Seats and Restraints 3-53 97
- 3-54 Seats and Restraints 98
- Seats and Restraints 3-55 99
- 3-56 Seats and Restraints 100
- Seats and Restraints 3-57 101
- 3-58 Seats and Restraints 102
- Replacing LATCH System 103
- Parts After a Crash 103
- Securing Child Restraints 103
- (Rear Outboard Seating 103
- Position) 103
- 3-60 Seats and Restraints 104
- (Rear Center Seating 105
- (Right Front Seat 106
- Seats and Restraints 3-63 107
- 3-64 Seats and Restraints 108
- Compartments 109
- Additional Storage 110
- Features 110
- Convenience Net 111
- Roof Rack System 112
- Storage 4-5 113
- 4-6 Storage 114
- Instruments and 115
- Controls 115
- L at the 117
- Rear Window 117
- Wiper/Washer 117
- O until the 118
- Power Outlets 119
- Cigarette Lighter 119
- Warning Lights 120
- Gauges, and 120
- Indicators 120
- Instrument Cluster 121
- Speedometer 122
- Odometer 122
- Trip Odometer 122
- Tachometer 122
- Fuel Gauge 122
- Engine Coolant 123
- Temperature Gauge 123
- Safety Belt Reminders 123
- Airbag Readiness Light 124
- Passenger Airbag Status 125
- Indicator 125
- Charging System Light 125
- Malfunction 126
- Indicator Lamp 126
- Instruments and Controls 5-13 127
- Brake System Warning 128
- Antilock Brake System 129
- (ABS) Warning Light 129
- Up-Shift Light 129
- Traction Control System 130
- (TCS)/StabiliTrak 130
- Tire Pressure Light 130
- Engine Oil Pressure Light 131
- Security Light 131
- High-Beam on Light 131
- Information Displays 132
- Instruments and Controls 5-19 133
- 5-20 Instruments and Controls 134
- Vehicle Messages 135
- Brake System Messages 136
- Door Ajar Messages 136
- Engine Cooling System 137
- Messages 137
- Engine Oil Messages 137
- Engine Power Messages 137
- Fuel System Messages 138
- Lamp Messages 138
- Ride Control System 138
- Service Vehicle Messages 139
- Tire Messages 139
- Transmission Messages 139
- Universal Remote 140
- Instruments and Controls 5-27 141
- 5-28 Instruments and Controls 142
- Instruments and Controls 5-29 143
- Universal Remote System 144
- Operation 144
- Lighting 145
- 6-2 Lighting 146
- Lighting 6-3 147
- Automatic Headlamp 148
- Hazard Warning Flashers 149
- 149
- Turn and Lane-Change 149
- Fog Lamps 150
- # (Fog Lamps): The headlamps 150
- # to turn 150
- Off-Road Lamps 150
- Lighting Features 152
- Battery Power Protection 153
- 6-10 Lighting 154
- Infotainment 155
- Theft-Deterrent Feature 156
- Infotainment System 7-3 157
- 7-4 Infotainment System 158
- Infotainment System 7-5 159
- 7-6 Infotainment System 160
- Infotainment System 7-7 161
- 7-8 Infotainment System 162
- Radio Reception 163
- Audio Players 164
- Infotainment System 7-11 165
- 7-12 Infotainment System 166
- Infotainment System 7-13 167
- R to turn song list on 168
- R for more than 168
- R button. One beep sounds 168
- Bluetooth 169
- 7-16 Infotainment System 170
- Infotainment System 7-17 171
- 7-18 Infotainment System 172
- Infotainment System 7-19 173
- 7-20 Infotainment System 174
- Infotainment System 7-21 175
- 7-22 Infotainment System 176
- Infotainment System 7-23 177
- 7-24 Infotainment System 178
- Infotainment System 7-25 179
- 7-26 Infotainment System 180
- 8-2 Climate Controls 182
- Climate Controls 8-3 183
- Air Vents 184
- Driving and 185
- Operating 185
- Driving Information 186
- Control of a Vehicle 187
- Steering 188
- Off-Road Recovery 189
- Loss of Control 190
- Off-Road Driving 191
- 9-8 Driving and Operating 192
- Driving and Operating 9-9 193
- 9-10 Driving and Operating 194
- Driving and Operating 9-11 195
- 9-12 Driving and Operating 196
- Driving and Operating 9-13 197
- 9-14 Driving and Operating 198
- Driving and Operating 9-15 199
- 9-16 Driving and Operating 200
- Driving and Operating 9-17 201
- 9-18 Driving and Operating 202
- Driving and Operating 9-19 203
- 9-20 Driving and Operating 204
- Driving and Operating 9-21 205
- Driving on Wet Roads 206
- Highway Hypnosis 206
- Hill and Mountain Roads 207
- Winter Driving 208
- Driving and Operating 9-25 209
- If the Vehicle is Stuck 210
- Vehicle Load Limits 211
- 9-28 Driving and Operating 212
- Driving and Operating 9-29 213
- 9-30 Driving and Operating 214
- Driving and Operating 9-31 215
- 9-32 Driving and Operating 216
- Starting and 217
- Ignition Positions 218
- Retained Accessory 219
- Power (RAP) 219
- Starting the Engine 219
- Engine Coolant Heater 220
- Shifting Into Park 221
- Shifting Out of Park 222
- Driving and Operating 9-39 223
- Engine Exhaust 224
- Automatic 225
- 9-42 Driving and Operating 226
- Driving and Operating 9-43 227
- Manual Transmission 228
- Driving and Operating 9-45 229
- Drive Systems 230
- Driving and Operating 9-47 231
- 9-48 Driving and Operating 232
- Driving and Operating 9-49 233
- Antilock Brake 234
- System (ABS) 234
- Parking Brake 235
- Brake Assist 235
- Ride Control Systems 236
- StabiliTrak System 237
- Locking Rear Axle 238
- Locking Front Axle 239
- 9-56 Driving and Operating 240
- T at the end of the lever 242
- T at the end of the 243
- R to S. Hold it there until 243
- T until the 243
- Object Detection 244
- Driving and Operating 9-61 245
- 9-62 Driving and Operating 246
- Driving and Operating 9-63 247
- Recommended Fuel 248
- Driving and Operating 9-65 249
- Driving and Operating 9-67 251
- Filling the Tank 252
- Filling a Portable Fuel 253
- Container 253
- General Towing 254
- Information 254
- Driving Characteristics 254
- Driving and Operating 9-71 255
- 9-72 Driving and Operating 256
- Driving and Operating 9-73 257
- Trailer Towing 258
- Driving and Operating 9-75 259
- 9-76 Driving and Operating 260
- Driving and Operating 9-77 261
- Towing Equipment 262
- Driving and Operating 9-79 263
- 9-80 Driving and Operating 264
- Conversions and 265
- 9-82 Driving and Operating 266
- Vehicle Care 267
- General Information 268
- California Perchlorate 269
- Materials Requirements 269
- Accessories and 269
- Modifications 269
- Vehicle Checks 270
- Vehicle Care 10-5 271
- Engine Compartment Overview 272
- Vehicle Care 10-7 273
- 10-8 Vehicle Care 274
- Engine Oil 275
- 10-10 Vehicle Care 276
- Automatic Transmission 278
- Vehicle Care 10-13 279
- 10-14 Vehicle Care 280
- Hydraulic Clutch 282
- Engine Air Cleaner/Filter 283
- Cooling System 284
- 10-20 Vehicle Care 286
- Vehicle Care 10-21 287
- Engine Overheating 288
- Vehicle Care 10-23 289
- Engine Fan 290
- Power Steering Fluid 290
- Washer Fluid 291
- 10-26 Vehicle Care 292
- Brake Fluid 293
- 10-28 Vehicle Care 294
- Four-Wheel Drive 295
- Front Axle 295
- Rear Axle 295
- Starter Switch Check 296
- Shift Lock Control 296
- System Check 296
- Ignition Transmission 297
- Lock Check 297
- Park Brake and P (Park) 297
- Mechanism Check 297
- Wiper Blade Replacement 298
- Headlamp Aiming 299
- 10-34 Vehicle Care 300
- Bulb Replacement 301
- Taillamps, Turn Signal 302
- Stoplamps, and Back-Up 302
- Lamps (H3T) 302
- License Plate Lamp 303
- Replacement Bulbs 303
- Electrical System 304
- Fuses and Circuit 305
- Breakers 305
- Engine Compartment 305
- Fuse Block 305
- 10-40 Vehicle Care 306
- Vehicle Care 10-41 307
- 10-42 Vehicle Care 308
- Vehicle Care 10-43 309
- Wheels and Tires 310
- Vehicle Care 10-45 311
- Tire Designations 312
- Vehicle Care 10-47 313
- Tire Terminology and 314
- Definitions 314
- Vehicle Care 10-49 315
- 10-50 Vehicle Care 316
- Tire Pressure 317
- 10-54 Vehicle Care 320
- Vehicle Care 10-55 321
- 10-56 Vehicle Care 322
- Tire Inspection 323
- Tire Rotation 323
- When It Is Time for New 324
- Buying New Tires 325
- Different Size Tires and 326
- Uniform Tire Quality 327
- Wheel Alignment and Tire 328
- Wheel Replacement 329
- Tire Chains 330
- If a Tire Goes Flat 330
- Vehicle Care 10-65 331
- Tire Changing (H3T) 332
- Vehicle Care 10-67 333
- 10-68 Vehicle Care 334
- Vehicle Care 10-69 335
- 10-70 Vehicle Care 336
- Vehicle Care 10-71 337
- 10-72 Vehicle Care 338
- Vehicle Care 10-73 339
- 10-74 Vehicle Care 340
- Tire Changing (H3) 341
- 10-76 Vehicle Care 342
- Vehicle Care 10-77 343
- 10-78 Vehicle Care 344
- Vehicle Care 10-79 345
- 10-80 Vehicle Care 346
- Vehicle Care 10-81 347
- 10-82 Vehicle Care 348
- Vehicle Care 10-83 349
- Secondary Latch System 350
- Full-Size Spare Tire 351
- Jump Starting 352
- Vehicle Care 10-87 353
- 10-88 Vehicle Care 354
- Vehicle Care 10-89 355
- Towing the Vehicle 356
- Recreational Vehicle 356
- Vehicle Care 10-91 357
- Appearance Care 358
- Vehicle Care 10-93 359
- 10-94 Vehicle Care 360
- Vehicle Care 10-95 361
- Interior Care 362
- Vehicle Care 10-97 363
- 10-98 Vehicle Care 364
- Service and 365
- Scheduled 366
- Service and Maintenance 11-3 367
- 11-4 Service and Maintenance 368
- Service and Maintenance 11-5 369
- 11-6 Service and Maintenance 370
- Service and Maintenance 11-7 371
- 11-8 Service and Maintenance 372
- Service and Maintenance 11-9 373
- Maintenance Replacement Parts 374
- Maintenance Records 375
- 11-12 Service and Maintenance 376
- Service and Maintenance 11-13 377
- 11-14 Service and Maintenance 378
- Technical Data 379
- Vehicle Data 380
- Technical Data 12-3 381
- Engine Drive Belt Routing 382
- Customer 383
- 13-2 Customer Information 384
- Customer Assistance 385
- Customer Assistance for 386
- Text Telephone (TTY) 386
- Online Owner Center 386
- 13-6 Customer Information 388
- Customer Information 13-7 389
- Scheduling Service 390
- Appointments 390
- Courtesy Transportation 390
- Customer Information 13-9 391
- Collision Damage Repair 392
- Customer Information 13-11 393
- Service Publications 394
- Ordering Information 394
- Reporting Safety 395
- Reporting Safety Defects 396
- Government 396
- Recording and 397
- 13-16 Customer Information 398
- INDEX i-1 399
- INDEX i-3 401
- INDEX i-5 403
- INDEX i-7 405
- INDEX i-9 407
- INDEX i-11 409
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